Shipping policy
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FAQs
FAQS
Answers to your most common questions
ORDERS & SHIPPING
When will my order ship?
Orders are shipped Monday to Friday between the hours of 9AM and 5PM EST. Our team will process your order within 48 hours, we then hand it over to our nominated carriers.
How can I track the status of my order?
We track every order. We'll send you the tracking number of your order and you can track it
If you have any issue with your tracking information, email us at customersupport@ioancollection.com and we will be happy to help.
Can I cancel my order?
Unfortunately we start processing your order as soon as it's placed. We are unable to change or cancel orders once they are made. If you no longer require your order, please submit a return request following our policy
Can I make changes to my order?
Unfortunately, we are unable to make any changes to your order once you have placed this however if you email us at customersupport@ioancollection.com with your order number, one of our team will be able to advise the best next steps to take.
Do you offer free shipping?
Yes we offer free shipping to the CA, US & RW Please refer to our Shipping and Delivery page for more information.
Can I ship my order to the hotel/Airbnb I'm staying in?
Please be aware that if you purchase with us and choose to have your order shipped to a hotel or an Airbnb, IOAN are not responsible for any parcels that cannot be located once delivery has been confirmed on your tracking link. It is your responsibility to ensure that you check the tracking link and are available at the time of delivery to receive the package.
ADDITIONAL
My premium delivery doesn’t seem to work, can you help?
To activate your premium delivery, please create an account with us using the link below. Once you are logged in, your next purchase on your account should automatically have this applied.
Link here …..
How do I unsubscribe from receiving promotional emails?
You can unsubscribe from Refy Beauty promotional emails by clicking the unsubscribe link at the bottom of the email, this will remove you from our mailing list.